アマガサ　クニカズ    AMAGASA Kunikazu
   天笠　邦一
   所属
人間社会学部 現代教養学科
 
現代ビジネス研究所 所属教員
 
生活機構研究科 福祉社会研究専攻
   職種
准教授
発表年月日 2010/09/01
発表テーマ The Way to Design Ethnography for Public Service: Barriers and Approaches in Japanese Local Government
発表学会名 An International Conference "EPIC2010"
学会区分 国際学会
発表形式 口頭（一般）
単独共同区分 単独
開催地名 Minato-ku, Tokyo
概要 This paper introduces various barriers hindering the introduction of ethnography in support of public service design improvement in Japan, and discusses ways to overcome these barriers. Service design approaches using ethnography are gaining popularity in the public sector, especially in Europe. In Japan, however, local governments have adopted few or no ethnographic methods in order to improve public services. One of the most difficult barriers to the establishment of ethnographic approaches in Japan is the long-lasting relationships between citizens and local governments. Ethnographers engage in competition with citizens and are accused of bias, making it difficult for local governments to conduct ethnographic research freely and understand their citizens in depth. In order to overcome these barriers, this paper proposes three approaches about introducing areas, research protocols and organizations.